Energy and water bill help for disabled people

Scope offers free energy and water advice for disabled people and their households.

You can use the service if you:

• are disabled
• live with a disabled person
• are seeking help for a disabled family member

The service is available in England, Scotland and Wales. It can support disabled adults and children.

An adviser can help you:

• manage energy or water debt
• understand your gas, electricity and water bills
• deal with missed payments
• ask your supplier for an affordable payment plan
• change your meter
• use your heating system
• make your home more energy and water efficient
• find benefits, grants and other financial help
• contact or complain to your supplier
• join the Priority Services Register

The Priority Services Register can give you extra support from energy and water companies. This may include bills in an accessible format, help with meter readings and priority help during a loss of supply.

You can get advice by phone or email.

A phone appointment can last up to 45 minutes. You will receive advice based on your needs. The adviser can arrange another appointment if you need one.

Before your appointment, try to have:

• your latest gas, electricity and water bills
• recent meter readings
• details of missed payments or debt
• details of any payment plans
• something to take notes with

You will receive an action plan with steps you can take. The adviser may also help you find other services.

Tell Scope if you need support to use the service. British Sign Language video calls and language interpreters may be available.